Refunds & cancellations

1. The free community

The WhatsApp community is free. There is nothing to pay and nothing to refund. You can leave the group at any time.

2. A$250 sign-on fee

The one-time sign-on fee covers your onboarding session and the work involved in setting up your trading plan, journal and portal. It is non-refundable once the onboarding session has been booked or delivered.

3. A$150 weekly coaching

• The weekly coaching fee is billed in advance, in AUD, through Stripe.
• You can cancel at any time. Cancellation takes effect at the end of the week you have already paid for, and you will not be billed again.
• Paid weeks are non-refundable, including part-weeks and weeks where you miss or do not book your check-in.

4. How to cancel

Email candleclub@pm.me or use the billing portal link in your receipt. We will confirm your cancellation by email.

5. Billing mistakes

If you are charged twice, charged the wrong amount, or charged after you cancelled, we refund it in full. Email us with the date and amount and we will process the refund to your original payment method, normally within 5 business days.

6. Before you raise a dispute

Please contact us first. Bank chargebacks take weeks and are usually slower than a direct refund. We are happy to look at anything that does not seem right.

7. Your consumer rights

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law where it applies to you.