Privacy policy

This policy explains how Fifty Five East FZ-LLC, trading as Candle Club, handles your personal information. Our address is CWEP7106, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

1. What we collect

• Contact details: your name, email address and phone number.
• Member content: journal entries, check-in answers, trading plans, notes and messages you share with your coach.
• Community data: your WhatsApp profile name and number when you join the group, and the messages you post there.
• Billing data: subscription status and receipts. Card details are collected and held by Stripe — we never see or store your full card number.
• Basic technical data such as device and log information when you use the website.

2. How we use it

• To run the free community and deliver coaching sessions and reviews.
• To take payment, manage renewals and issue receipts.
• To contact you about your account, sessions, billing and policy changes.
• To keep the community safe and enforce our terms.
• To meet legal, tax and accounting obligations.

3. Who we share it with

We share only what is needed with Stripe (payment processing), WhatsApp/Meta (running the community group), Google (Google Calendar for call bookings — your name, email and booking details — and Google Meet for hosting intro and coaching calls). Each handles your data under their own privacy policies. We may also disclose information where the law requires it. We never sell your personal information and we do not share it with advertisers.

4. How long we keep it

We keep member content for as long as you are a member and for up to 12 months afterwards so you can return without losing your history. Billing and tax records are kept for as long as the law requires, usually up to 7 years. After that, data is deleted or anonymised.

5. Your rights

You can ask for a copy of your data, ask us to correct it, or ask us to delete it. Email candleclub@pm.me and we will respond within 30 days. Deleting your data may mean we can no longer provide coaching. You can leave the WhatsApp group at any time.

6. International transfers

We operate from the United Arab Emirates and our service providers may store or process data in other countries, including the United States, the European Union and Australia. Where data moves across borders we rely on the provider's safeguards and contractual protections.

7. Security

We use access controls and reputable providers to protect your information. No online service can be completely secure, so please use a strong, unique password and tell us immediately if you think your account has been accessed.

8. Contact

Questions about this policy? Email candleclub@pm.me.